very weak Internet signal

@Girlyv.2.2 ,
thank you for sharing your concern about the connection problems with us, the community. 💙

I can understand that it is really annoying when the service you want and need is not, or only partially, available. 

Do you always have this challenge at a certain address or regardless of location? In case it is always at one address, please tell us the postcode and a side street. 

Which mobile phone do you use and what kind of sim card (plastic or eSim)? 

You wrote that others in the house do not have these challenges. Do they also use the o2 network? 

many greetings
Michael

Hi,

thank you for your response, i highly appreciate it. I experience it also outside, but more often inside my apartment especially if my window is closed than i really cannot use facebook and messenger because the signal was too weak and oftentimes the voice- or videocall would be dropped😞 My location is  53115 Bonn and direct facing the side of the street where the main train station is.

I’m using Iphone (12 pro) and my sim card is the normal simcard (i actually don’t have idea between the difference of plastic or Esim) but i think it’s plastic? The normal sim inserted on the simcard slot of the phone (micro simcard for my phone).

Yes they also have the same network and same package as me (O2 unlimited max). 
 

thanks a lot for hearing me. 🙏🏽 I’ll wait for your response.

have a good day!

@Girlyv.2.2 thanks for your respond. 😃
I am able to see that our network departement opened allready a ticket to solve the issues so they will inform you via SMS  about the results.
Which network modus have you allready tested? 4G/LTE as well? Or only 5G? 

best regards
Michael

I also already tested LTE is also the same.

ah yes, but they said for now  they cannot lift the issue yet. They will message me. But hopefully soon, otherwise I’m gonna pay again this month but with the bad service again 😓

Hello @Girlyv.2.2 🙂

I’m sorry, but the issues regarding the coverage hasn’t been resolved yet. 😕

Fingers crossed that my colleagues will fix it soon. 

Best regards,

Michi

Hello, thank you for getting back to me. May I know what’s exactly going on? Is it really that bad?

Hi @Girlyv.2.2,

at the moment honestly yes. 😕

There are a few stations with technical issues and this creates a bottleneck regarding the coverage for other stations who are still working in your area - mostly LTE.

Within the next 1 to 2 days there will be more maintenance works on some stations, which maybe will improve the current situation, fingers crossed. 😉

Best regards,

Michi

Okay thank you for informing that’s really sad to hear. I hope it will be so soon coz i cannot use fully my connection and your service 😔 can you please give me updates from time to time? Please.🙏🏽 Thanks a lot again.

Hi @Girlyv.2.2 😊

is it possible that you give me an update on monday if the maintenance improved the coverage?

If it’s not getting better, I can take a look again for the current situation then. 🙂

Important is to restart (or switching to airplane mode forth and back) the smartphone from time to time after maintenance.

Best regards,

Michi

Hi! 
 

thank you for your attention and assistance to me. so as i’ve observed is atleast a little bit better, i have a little signal now when my window is closed, but still it’s so weak that it takes long time to load apps😓 hope it will be more improved to the maximal as i have before when I started with 02..i already tried restarting my phone and putting it to airplane mode.. 

Hi @Girlyv.2.2 ,
thanks for your answer. Hopefully you had a great easter time 💙
I would like to ask if there is any change regarding connectivity within the last 14 days. I can see that there were some work at the network station this morning, but it should be fine now. 
Can you confirm this or is there any requests which needs further assistance. 😊

best regards
Michael

Hello, 

i wasn’t really able to test my connectivity today because I’m still at work. But i can say for the past weeks it became much much better than before. Although sometimes there are still few lapses on my connectivity like for example signal getting weak in the middle of videocalls or game. My question is, are all the works on network stations finished? And does the connection can be affected by the train station? Because my window directly faces the train station. Could there be any more ways to optimise my signal?

Anyways thank you for your effort to help I really greatly appreciate it☺️