Hast du die Abmeldebestätigung aus Deutschland auch beigefügt? Nur dann kann die Sonderkündigung abschließend bearbeitet werden. 

Yes, I did. I did everything.

Dear @vierstellige persönliche Kunde ,

welcome here in our community!

In order to help you with your request, I need your mobile phone number or your customer number and your four-digit personal customer ID/code. I'll write a private message from o2_Support to you.

Please get in touch with me again here in the post when you have answered the private message!

Kind regards,

Andrea

Dear Andrea,

My phone number is xxxxxxxxx,  and I forget my four-digit ID. There is no network for O2 in China, so I can not receive any message from you!!!!!!

I sent two mails to your company，the last one had all necessary documents, even the 3 months money. 

Bests,

Yidan Wei

(Phone number removed due to data protection, o2 Michi)

Dear @vierstellige persönliche Kunde ,

your contract is deactivated since October 1st.

There is an outstanding amout and I can’t see any payment after September 15th, when the last payment by direct debit came from your bankaccount.

How did you pay that last sum of money?

Kind regards,

Andrea

@o2_Andrea  ich persönlich hab das so verstanden, dass das Geld (120€) mit den Unterlagen der Kündigung beigelegt war. 

Dear Andrea,

As Bollermann said, i sent the monry to the company by mail. I hope everything is ok now. Thanks for your valuable help and support .

Bests,

Yidan Wei

@vierstellige persönliche Kunde das Problem ist, die 3 Monate gelten erst ab Datum der Abmeldung bzw wann die Unterlagen bei o2 eingegangen sind. Bist du also im September abgemeldet, musst du Oktober, November und Dezember noch bezahlen. 

Dear @vierstellige persönliche Kunde 

sending cash is not a good idea. I do not see any receipt of money, a booking or partial booking of the open amount.
I try to find someone to talk to about what has happened to the cash, but I don't have high hopes.

Kind regards,

Andrea

I hope everybody is honest. I have been here for two years, i think german is good with good reputations. I indeed sent the money to the company within the envelope. You can ask the first staff who opened my envelope. My bill is less than 120, and i even sent 120 to your company. 

If nobody admits，it will be a joke for your company and system. i do not think a person from a big country can do this.

I will foward this theme to other websites as well.

Bests,

Yidan Wei

As i said, i put the money in the envelope. Up to now, i have not received any message from O2 company. I can not use O2 service , but i still pay the money to release the contract. What about O2 company? It is such a big surprise, if my money lost. I need the reply， but nothing.  

As I cancelled my bank card first, i could only send the cash to the company!!! 

？？？？？what is the process？ Thanks。

Hi @vierstellige persönliche Kunde, 

thanks for your message and for your patience. 

I just checked if we received your payment. Unfortunately, there is no income of payment in our system. 

Did you send the letter by insurance? If not, it is your responsibility. In this case, we cannot do anything for you. 

Please be aware of the fact that you can also transfer money from China to Germany. You also have the possibility to ask a friend in Germany to transfer the open amount for you. 

As inconvenient as it may be for you, you still have an open amount with o2. Therefore, please transfer the money to the following bank-account: Bank-account

Thanks a lot. 

Loving greetings,

Tobias

No hi, no dear, 

I am very angry now, and i am shame on some people in Germany. It is not only related to the money, but also to the quality of the education. This is the fact of stealing!!!! I have been to many places, but this is the first time for me to solve this stupid problem. 

I cancelled the bank card in Sparkasse in Am weissiger bach first, and bought the letter from the pfennigpfeiffer, and sent the mail in Kaufland in Weissig. I can never image the bad quality of the people.  I do not believe you cannot get the fact from the person who opened my letter!!!!!!!

I still can't restrain my anger now, and it is shame for your company with such a kind of workers!!! Shame !!!

I will pay the money to the account, but tell me the complaint organization and method.  I will share my terrible experience with arround people to avoid doing business with dishonesty person in the company.  Terrible, shame, stupid.

Now tell the money, and i will transfer the money as soon as possible. I do not want to talk to your company any more, please finish it as soon as possible.

Thanks for your valuable lessons  and that unknown beggar. Thanks ！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！！

No wishes,

Y. Wei

Please tell me how to complain, including government and company.

Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I can’t still restrain my anger. Please solve the problem as soon as possible. I really don’t want to waste my time with an undetectable thief. Also, it is not easy to transfer money through a domestic bank card, which is reason I  mailed cash. But thank you， this thief， for giving me a valuable lesson. 

In short, please end this bad experience quickly and tell me if the money is still 120 euros.

(Spam removed, o2 Michi)

Unterlasse bitte das Spamming und die vulgäre Wortwahl 

Vielen Dank für Ihre Erinnerung, aber bitte verstehen Sie meine Wut

i am really tired of you.

you are stealing my money!!! why should i have to pay 150 euro, give me a reason.

This company is really terrible.

really, really, really terrible

I asked other people to transfer the money to you. Please finish my terrible experience as soon as possible and stop stealing money!!!!!!!!!!!!!

Please finish it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

At last, the money, my stolen money  can not stop you, the thief, to beg on the street and freeze to death at christmas.

Thanks, the thief, the unsound regulatory system，and my stupid trust!!!!!!!!!!!!!

Thanks.

Edit o2 Antje: Personal Data removed

Really terrible, O2 company

Sending cash by post is a negligent thing to do unless you send it by and it via a suitable delivery service and the cash contents are insured. Did you consider that the money could have been lost or stolen at any stage in the delivery process? Not necessarily even within Germany?(??????????????????????????????)

@vierstellige persönliche Kunde you are able to move from Germany to China, but you’re not able to finish your contract in the correct way?