My prepaid program is schedule to renew tomorrow. Despite multiple attempts to top up my balance, it has not been updated. My account indicates that the direct debit procedure is not possible, and my efforts to recharge via automatic charging (the method I have used without issue until now) and SMS have also failed.
Please get back to me ASAP.
17.12.2024 o2_Katja: verschoben aus Prepaid
you can first top up your credit using a top-up card
or top up at an ATM
a transfer takes a few days, but works well.
Hi
I`m sorry that the method used did not work. I can't explain what could be wrong.
Did the method poales told you work out?
Kind regards, Ines
Yes I did a transfer and it worked:)
Hello
thank you for your feedback 
It's great that poales was able to help you with his answer and lead you to the solution.
Best regards, Kathi
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