Urgent: Number Porting Issue

Is the o2 contract already active?

I don't know

Did you receive a welcome to o2 email containing all the contract conditions?

When applying for O2 number porting, I specified that it should start after my previous provider's contract ended to ensure a seamless transition. However, I would now like to know the status of the porting process, as I have changed my mind and want it to start as soon as possible.

why don't you write that now?
You have specified a desired activation date. The process for porting your phone number only starts when the new contract is active.

I got these 2 messages

Hello, we have received your order to transfer your phone number xxxxx to o2 and are now being processed. You will receive the change date shortly. Your o2 Team


Dear o2 customer, your previous service provider informed us that your contract or Your prepaid relationship has not yet been terminated. For a successful porting, it is necessary that there is a termination or a phone number release with the previous service provider. Please contact your previous service provider to take the necessary steps. Then let us know so that we can continue to process your order. You can reach us Mon-Fri from 8:30 a.m. to 4:30 p.m. by phone at 0176 888 533 82 or by e-mail at o2-rufnummernmitnahme@telefonica.com. Your o2 Team

edit o2_Gerrit 06.03.2025 personal data hidden

cancel or release the phone number with the old provider and then reply to the email.

I understand that the porting process starts when the new contract is active, but I am concerned that my number might be stuck in between providers, potentially causing me to lose it.

I have already informed O2 that my previous provider has released the number, but I have not received any response via calls or emails. I urgently need confirmation on the status of my porting request to ensure my number remains active and usable.

Please provide an update as soon as possible.