Urgent: Number Porting Issue

Is the o2 contract already active?

I don't know

Did you receive a welcome to o2 email containing all the contract conditions?

When applying for O2 number porting, I specified that it should start after my previous provider's contract ended to ensure a seamless transition. However, I would now like to know the status of the porting process, as I have changed my mind and want it to start as soon as possible.

why don't you write that now?
You have specified a desired activation date. The process for porting your phone number only starts when the new contract is active.

I got these 2 messages

Hello, we have received your order to transfer your phone number xxxxx to o2 and are now being processed. You will receive the change date shortly. Your o2 Team


Dear o2 customer, your previous service provider informed us that your contract or Your prepaid relationship has not yet been terminated. For a successful porting, it is necessary that there is a termination or a phone number release with the previous service provider. Please contact your previous service provider to take the necessary steps. Then let us know so that we can continue to process your order. You can reach us Mon-Fri from 8:30 a.m. to 4:30 p.m. by phone at 0176 888 533 82 or by e-mail at o2-rufnummernmitnahme@telefonica.com. Your o2 Team

edit o2_Gerrit 06.03.2025 personal data hidden

cancel or release the phone number with the old provider and then reply to the email.

I understand that the porting process starts when the new contract is active, but I am concerned that my number might be stuck in between providers, potentially causing me to lose it.

I have already informed O2 that my previous provider has released the number, but I have not received any response via calls or emails. I urgently need confirmation on the status of my porting request to ensure my number remains active and usable.

Please provide an update as soon as possible.

Hello O2 support,

Good Day :) 

Need quick support with my number port in request to O2. 

Is it possible to check the status of my Port in request ? 
My old number contract is cancelled on 06.09.2025 and the number is released.

I have informed the same to o2-rufnummernmitnahme@telefonica.com through an existing mail chain on the same topic. I havent got any reply from O2 yet, hence checking here.

Looking forward to your reply.

Thanks and Best Regards,

Akshay  

Hello ​@Akshay Raj,

I could take a look - from which provider shall your number come to your contract with us?

Best regards,

Gerrit

Hi ​@o2_Gerrit,

Good Morning :) 

• Provider: Vodafone in Zusammenarbeit mit 1GLOBAL
• Contract end: 06.09.2025
• number to port : 01590 ****908

Let me know if you need any further information :)

Thanks,

Akshay

Hi O2 support, 

An update, 

since I didnt get a feedback here yet, I called the customer care and found out that the number porting request was rejected by O2, not sure on the reason. I have asked the customer care executive to re initiate the request. According to the executive, I will get an acknowledgement in 24 hours on the request. 

The worst part was I didnot get any notification on the porting request rejection, which was bad. 

Hopefully things will get processed smoothly now.

Thanks again,

Akshay

Good morning ​@Akshay Raj 😊

We always try to respond promptly. I'm sorry that you weren't given a reason. I just checked your number porting request and can tell you that it was rejected again today with the message “Unknown error.” Yesterday and again today, we sent you an email informing you that the phone number format was incorrect, correct? Have you checked this yet?

Good Morning ​@o2_Kathi 

Correct, I have replied to the format wrong email, which was a bit stupid, because the number is not wrong. Today they replied asking to provide the old provider. 
This seems like a loop, the same queries have come before also. To be honest I am done with this ping pong, and since 6 th september, I dont have my number, huge impact on my business. 

Hence I am proceeding with a cancellation of O2 contract, due to bad service, also some more severe points, I was given wrong information on the cancellation policy while offering a new contract (mentioned that the cancellation is within 1 month notice, like my old contract) and have given something else (actual given, 2 years contract period with cancellation with 1 month notice to the end of 2 years in 2027), This is completely unacceptable, the call recording is the proof, as I explicitly asked this twice.

So how I see it, the O2 executive who gave the new contract, purposefully gave wrong information to retain me and after I came back, O2 do not care about me anymore, I have been following up since 2 weeks, with nearly a dozen mails sent and nearly 5-6 customer care calls. On top of this, for the new contract I have been charged 30 euros for new sim, wherein I am still using the old sim (which I already paid for) and no new sim is delivered. So another fraudulent activity. This is extremely bad, and I do not trust O2 anymore. I have mailed your cancellation department and impressum department raising the concern and request to cancel the contract. Let see how that goes. 

Again no offense to anyone here or to O2 as a company, because of multiple mishap from one or few executives from O2. Thanks again for getting back and wish you a nice day.

Best Regards,

Akshay