unblock sim card

On what date did the credit expire? And do you no longer have a network connection?

I am not sure of the exact date but it's like 3 weeks ago… yes I don't have any network connection anymore 

Hello ​@planner_89 and welcome to our community 😊

I’m sorry your SIM-card has been deactivated and top-up was too late. 

It is like Bumer already said. The card cannot be reactivated and you will need a new one. You can transfer the phone number to a new card within 90 days after deactivation of the SIM.

Has the card been like a back-up for emergencies?

Kind regards, Rebecca

Yes I use it as my second phone number. Can you tell me how to transfer the phone number to a new one?

Do you mean porting your phone number within o2?

Yes I would like to transfer the phone number to a new card within O2 as you mentioned it's possible within 90 days after deactivation of the SIM

Hi ​@planner_89 ,

To transfer your old number to a new o2 card you will need to fill in this form for mobilephone number transfer within o2. It is in German, but i’m sure a translator will help understand what goes where 🙂 and if you still have questions, don’t hesitate to ask us here.

Kind regards, Rebecca

Thanks Rebecca. I filled and sent the form by email. Do I need to buy a new sim card that will be replaced later by the old phone number or I can use the old SIM directly?

Hey ​@planner_89 ,

I hope I didn't misunderstand you here. You can only transfer your mobile phone number to an active SIM card. You will need an active SIM before sending in the form, since the phone number wil transferred there. This is also the reason why you need to fill in a SIM number 🙂

If anything is still unclear, don’t hesitate to ask.

Kind regards, Rebecca