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Unable to make / receive calls after the number is ported

Forum|Forum|4 years ago
December 8, 2021
3 Antworten
51 Aufrufe

karthikr89
Besucher:in

Hi,

I have ported my number from Lebara to o2 and got a confirmation message that the number will be ported on 08-12-2021. As I could see, now my old Lebara SIM has no signal and I was able to receive one call in the morning to my newly ported number. Later, I couldn’t make or receive calls from the newly ported O2 SIM. Is there any other settings that I should make?

My newly ported O2 number is XXXXXX

Thanks,

Karthik

Edit: Number deleted, please don’t post personal information in a public forum - o2_Kurt

Lösung von o2_Kurt

Hi @karthikr89 ,

it should work right out of the box. Even though it make take a little while, until your “new” number can be reached from every kind of phone line. This usually takes a few hours. Not being able to make calls is something that shouldn’t be connected to the porting. Have you tried restarting you phone? Did the error appear again since yesterday?

Best regards,

Kurt

+40

o2_Kurt
Moderator
Lösung
Forum|Forum|4 years ago
December 9, 2021

Hi @karthikr89 ,

it should work right out of the box. Even though it make take a little while, until your “new” number can be reached from every kind of phone line. This usually takes a few hours. Not being able to make calls is something that shouldn’t be connected to the porting. Have you tried restarting you phone? Did the error appear again since yesterday?

Best regards,

Kurt

Signatur :)