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unable to activate prepaid sim

  • November 24, 2023
  • 2 Antworten
  • 23 Aufrufe
J
Besucher:in

I have purchase a prepaid sim card but incan no use it because i can not actívate it, i try by the identity app and also by the postident at deuche post with My passport and when i try to call the only number to talk in English is just to sell plans or postpay not for prepaid

o2_Antje: Moved from Tarife to English Community / 24.11.2023 

2 Antworten

MXP_Alex
Legende
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  • MXP_AlexLegende
  • November 25, 2023

Hi @Jsebastian15,

That's right, unfortunately o2 does not yet offer a hotline for prepaid customers in English. To be able to help you, it would be helpful to know what the problem is. Please describe the problem in more detail. Do you have a supported ID card or passport from a supported country?

Kind regards,
Alex

o2_Andrea
  • o2_AndreaTeam
  • Team
  • November 29, 2023

Dear @Jsebastian15 ,

welcome to our community. ❄

Would you like to answer @MXP_Alex 's enquiry so that we can help you further here? Or have you already been able to arrange everything by now?

Kind regards,

Andrea

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