You can release your number in the customer portal. The actual  transfer is initiated by the new provider.

My new provider already initiated the porting but O2 hasn’t approved the attempts so they told me to contact o2 to resolve and approve the request to enable the process smoothly. Please can you help me because I haven’t seen any option in the portal that gives that permission for transfer but I only saw the opposite of it

Hello @40RTI,

welcome to the o2 community. 

In order to port your number i need some further data from you. You have received a message from @o2_Support, which you can find under “deinem Posteingang”. 

Best regards,

Irma 

Hi @40RTI ,

have you managed to to enable permission via a different channel?

We are closing the PN-Channel for the moment, since we haven’t received a reply via PN, as of now.

Please don’t hesitate to contact us here again, if further questions arise.

Best regards,

Kurt