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Transfer eSIM

  • September 15, 2024
  • 1 Antwort
  • 475 Aufrufe
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@Bumer @o2_Antje 
sorry for English :)
I have similar issue - just successfully transfered everything to new iphone except eSim.
It shows that
The SIM is not supported
the SIM in your old iPhone does not support eSim transfer.
Contact o2-de for assistance.
Appreciate any advice!

o2_Antje: Moved to English Community / 15.09.2024 

 

Lösung von o2_Gerrit

Hello @Aquilone,

welcome to our o2 Community 🙂

The eSIM cannot be moved between smartphones. You need to switch your eSIM via your customer account or the Mein o2 app.

If you have further questions please ask them also here for us 🙂

Best Regards,

Gerrit

    1 Antwort

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • Lösung
    • September 15, 2024

    Hello @Aquilone,

    welcome to our o2 Community 🙂

    The eSIM cannot be moved between smartphones. You need to switch your eSIM via your customer account or the Mein o2 app.

    If you have further questions please ask them also here for us 🙂

    Best Regards,

    Gerrit

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