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Warum O2 Service
Frage

tracking

F
Neuling

I paid for a prepaid SIM card 2 weeks ago and I only received an email with the order number. impossible to communicate in English with ''customer service'' even in physical stores they can't help you. 

 

edit o2_Manga: verschoben von O₂ SIM-Karte: Bestellung & Aktivierung  zu Englisch: Mobile

6 Antworten

Bumer
Lehrling
  • BumerLehrling
  • 23065 Antworten
  • 26. Mai 2025

Did you provide your correct address? Shipping can sometimes take a while.

F
Neuling

Yes. I provided correct address. I didn't received tracking number, just a order number. 

Bumer
Lehrling
  • BumerLehrling
  • 23065 Antworten
  • 26. Mai 2025

The SIM card comes by regular mail, so there is no tracking.

Sächsin
o2_Manga
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o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6604 Antworten
  • 27. Mai 2025

Hello ​@FrancoColapinto,

welcome to our o2 Community 🙂

That is not so good that you are already waiting for 2 weeks for the Prepaid SIM which you ordered.

Hsave ypou already tried asking via our Bestell-Hotline? The colleagues there can check the status of orders.

Best Regards,

Gerrit

F
Neuling

Hi ​@o2_Gerrit  I called today and they told me that they have no order in my name, no email, no order number. Unacceptable. I am on record as saying that I am requesting a refund from my bank if the problem is not solved through the contact form. Thank you 

o2_Manga
  • o2_MangaModeratorin
  • 11675 Antworten
  • 27. Mai 2025

​@FrancoColapinto 

very welcome. Hope you find a solution by sending your request. 🙂

Have a nice evening. 

Greetings

Manga

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