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Top up revert + datapack cancel

  • October 7, 2024
  • 2 Antworten
  • 14 Aufrufe

Hi !

 

  1. I accidentally clicked top up of 10Euros which I want to revert. Can you please cancel this top up ? 
  1. The data pack which I bought last month shouldn’t be looped and I terminated immediately. Its due for SEPA debit in 3 days. Can you ensure that money won’t be debit for terminated pack. 
  2. What’s my current active tariff ? 
  3. How can I cancel SEPA direct debit and pay manually every month ?

 

Lösung von Bumer

contact the prepaid chat.

o2 Prepaid-Chat

 

2 Antworten

Bumer
Legende
  • Lösung
  • October 7, 2024

contact the prepaid chat.

o2 Prepaid-Chat

 


o2_Gerrit
  • Moderator
  • October 10, 2024

Hello @JJAmal,

welcome to our o2 Community 🙂

Could you already contact the colleagues in our prepaid chat about your SEPA direct debit mandate and the cancellation of the top up you chose?

Best Regards,

Gerrit