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Top-up credit not received

  • April 23, 2022
  • 3 Antworten
  • 38 Aufrufe
L
Besucher:in

Hello! I have added 10Euros through the “Express top-up” with credit card but the credit has not been received. The money has been reduced from my card account, however I do not see it both on the o2 credit and the plan was not activated. Also I can see this charge in the “Online Service Übersicht” section. 

Thank you for the support. 

Moved to Englisch Community / o2_Antje

Lösung von Anonymous

@Lilityenok : Read this 

and this

 

 

Important! o2 offers the packages o2 my Prepaid S/M and L for 50% less. You can only use the discount once. If you book the package again or have it extended, then the full price must be paid. Example: The o2 my Prepaid M is currently offered for EUR 7.49 when booking for the first time, with an automatic extension after 28 days or when booking again, the package costs EUR 14.99.

    3 Antworten

    o2_Micha
    • o2_MichaTeam
    • Team
    • April 27, 2022

    Hi @Lilityenok thanks for your first post in our community, you´re welcome 💙
    It seemed that you had a pckreservation in your Mein o2 area for the package o2 my prepaid s.
    After you top-up your account this package was automatically booked.

    If you do not want this package you should visit your Mein o2 area in your app and delete this orderrequest.
    Is this fine for you, or do you wanted to do something else with the top-up?

    best regards 
    Michael

    #bleibgesund
    o2_Jessica
    A
    • Anonymous
    • Lösung
    • April 27, 2022

    @Lilityenok : Read this 

    and this

     

     

    Important! o2 offers the packages o2 my Prepaid S/M and L for 50% less. You can only use the discount once. If you book the package again or have it extended, then the full price must be paid. Example: The o2 my Prepaid M is currently offered for EUR 7.49 when booking for the first time, with an automatic extension after 28 days or when booking again, the package costs EUR 14.99.

    o2_Jessica
    o2_Jessica
    • o2_JessicaTeam
    • Team
    • April 28, 2022

    Hello @Lilityenok,

    did this fully clarify your concerns?

    Kind regards
    Jessica 🌷

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