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Termination of O2 for delayed payment

  • February 1, 2024
  • 1 Antwort
  • 78 Aufrufe
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Besucher:in

My contract got canceled due to late payments. However, since the collection agency contacted me and we set a payment plan. My question is why am still receiving an invoice on my email regarding the phone contract that got terminated? since now I have to pay to the collection agency.

Lösung von o2_Cora

Hello @USER_ast,

do you have any other contracts with us? Please check whether the customer number on the invoice matches the customer number of the terminated contract. 

Best regards
Cora

    1 Antwort

    o2_Cora
    • o2_CoraTeam
    • Lösung
    • February 2, 2024

    Hello @USER_ast,

    do you have any other contracts with us? Please check whether the customer number on the invoice matches the customer number of the terminated contract. 

    Best regards
    Cora

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