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Termination of MeinHandy Contract

  • March 31, 2023
  • 8 Antworten
  • 58 Aufrufe
J
Einsteiger:in

Hi, I received a mail that I want to terminate my phone contract and pay it in one sum. However, I did not make this option. Kindly help me how to undo this and to continue paying my mobile phone monthly. Thanks in advance.

 

 

 

 

 

EDIT: verschoben von Mobilfunk: Vertrag in Englisch: mobile     o2_Maria, 31.03.23, 18:24 Uhr

Lösung von o2_Maria

Hello @Jobel ,

thank you for your message.
I have forwarded your case to the colleagues in the specialist department.
The early termination of the contract should be cancelled. 

Best regards,
Maria

    8 Antworten

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • Lösung
    • March 31, 2023

    Hello @Jobel ,

    thank you for your message.
    I have forwarded your case to the colleagues in the specialist department.
    The early termination of the contract should be cancelled. 

    Best regards,
    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    J
    Einsteiger:in
    • Jobel
    • Autor
    • Einsteiger:in
    • March 31, 2023

    Thank you so much!!!

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • March 31, 2023

    Hello @Jobel ,

    You're welcome. 
    Feel free to get back in touch here in the community if you have any questions. 

    Best regards,

    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    J
    Einsteiger:in
    • Jobel
    • Autor
    • Einsteiger:in
    • April 3, 2023

    Hello good day! I would like to get an update regarding this matter. Please let me know if the early termination of contract has already been cancelled. Thank you in advance!!  Have a great day! 😊

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • April 3, 2023

    Hello @Jobel ,

    the early termination of your myHandy contract has been cancelled, the contract will now run again normally with monthly installments for you.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    J
    Einsteiger:in
    • Jobel
    • Autor
    • Einsteiger:in
    • April 3, 2023

    Thank you so much!!

    J
    Einsteiger:in
    • Jobel
    • Autor
    • Einsteiger:in
    • April 3, 2023

    is it also possible to change my payment date every end of the month?

    o2_Sven
    • o2_SvenModerator
    • Moderator
    • April 3, 2023

    Hello @Jobel ,

    for myHandy contracts the time of payment cannot be changed.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
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