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Termination of Contact due to leaving Germany

  • September 24, 2019
  • 11 Antworten
  • 562 Aufrufe
J
Besucher:in
Hello,

I just came to Germany 8 days ago to study but I have now changed my mind and decided to go back to my home country.

I will not be staying in Germany. I also had not even enrolled in the university nor registered my stay in Germany. Therefore, I do not have any of those documents.

I will also be leaving Germany tomorrow and I will not be coming back. I will not be able to cancel my contract by post and can only do it by e-mail.

I called the O2 hotline and they told me to call the O2 branch where I got the contract directly to cancel the contract. I have tried contacting the O2 branch shop in Duisburg (where I got my contract) but to no avail. The receiver of the call answered rudely and did not even provide me with any information regarding the cancellation.

I have a O2 free M Boost contract which runs for 2 years starting on 17/9/2019 but I would like to cancel it immediately and pay the 3 months early cancellation fees.

I hope you can assist me in this matter.

Kind regards

Lösung von o2_Tobias

Hi @jackie100,

 

thanks for your request.

 

Did you already try the number with the prefix for Germany: +49 1805 571766.

 

Alternatively, you can send the documents together with the cancellation by post to the following address:

Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg.

 

I hope I could be of help to you. 

 

Loving greetings,

Tobias

    11 Antworten

    o2_Tatjana
    • o2_TatjanaTeam
    • Team
    • September 26, 2019
    Hey @jackie100,

    welcome to the o2 community. 😊

    Im sorry to hear that you leave germany so fast.

    Where do you conclude the contract? In the shop or online?

    Have a nice day,

    Tatjana
    Werde zum Autor und schreibe deine eigenen Artikel | https://g.o2.de/News
    J
    Besucher:in
    • jackie100
    • Autor
    • Besucher:in
    • October 1, 2019
    Hi Tatjana,

    thanks for the reply.

    I have concluded the contract online but I would like to terminate the contract as soon as possible as I am currently not in Germany anymore.

    Kind regards,

    Jackie
    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • October 4, 2019
    Hello @jackie100 ,

    please use this form in order to cancel your Contract:
    Cancellation - Moving abroad

    Please don´t forget the mentioned documents, as they are necessary for cancelling the contract early.

    Viele Grüße,
    Kurt
    Signatur :)
    J
    Besucher:in
    • jackie100
    • Autor
    • Besucher:in
    • October 23, 2019

    Hello Kurt,

     

    thank you for the reply.

     

    I prepared the documents and have filled in the form “Cancellation-Moving abroad”. However, I can’t seem to send the documents through fax to the mentioned number (01805 571 766).

     

    Are there any other numbers, which i can fax the documents to?

     

    Regards,

    Jackie

    Klaus_VoIP
    Legende
    • Klaus_VoIPLegende
    • October 23, 2019

    @o2_Kurt

    Wäre Widerruf nicht sinnvoller?  :grin:  gewesen  (oh Mist -zu spät gesehen wie alt der Kram)

    Zitat:

    I just came to Germany 8 days ago …


    I will also be leaving Germany tomorrow and I will not be coming back.

    Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • October 25, 2019

    Hi @jackie100,

     

    thanks for your request.

     

    Did you already try the number with the prefix for Germany: +49 1805 571766.

     

    Alternatively, you can send the documents together with the cancellation by post to the following address:

    Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg.

     

    I hope I could be of help to you. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    K
    Besucher:in
    • Kkris
    • Besucher:in
    • November 28, 2022

    Hello, can you also send me the form "Cancellation-Moving Abroad" , preferably in English and German language.

    Can I give this directly to any 02 shop to cancel my contract ?

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • November 28, 2022

    https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

    You need to send it to the address on the form together with the necessary documents.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
      o2_Micha
      • o2_MichaTeam
      • Team
      • November 29, 2022

      Hello @Kkris ,
      thanks for posting your request to the community. 😃
      bs0 already linked the necassary document. Is there anything else we can do for you?

      Thanks to bs0 for helping here in the thread 😍

      kind regards
      Michael

      #bleibgesund
      K
      Besucher:in
      • Kkris
      • Besucher:in
      • December 1, 2022

      Hello, 

      Thank your for the responses. In regards to the 2nd requirement, what is the alternative to this (a notification of your new, foreign domicile
      alternatively a confirmation of your employer or landlord)? I do not have a new employer, I am simply going home to my home country. 

      o2_Andrea
      • o2_AndreaTeam
      • Team
      • December 3, 2022

      Dear @Kkris ,

      you will surely live somewhere, can you get confirmation from there? Or do you have a new employment contract or a certificate of enrolment?

      Kind regards,

      Andrea

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