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How can i suspend my contract and keep paying for my device



Hi Marwaarch,



here are the information in english - https://



Regards,



Marc



Hi Marc,



the information available is about termination of contract, i will be traveling out of Germany for 5 months, and i want to suspend my contract only for that period and to resume after i come back.. meanwhile i want to keep my handy contract going.



i visited one of the shops and they told me there is a form i have to fill, but i need to contact the hotline, and i can't find an english service number.



can you send me this form?



Hello @Marwaarch‌,



yes, that is correct.



There is a form for suspending the contract. I just wanted to send it to you, but the system tells me that your e-mail address, with which you are registered here, is incorrect.



Did you already receive the form somehow else?



If not, just tell me and I will unlock your for the private messages, so that you can send us your correct e-mail address.



Kind regards,



Jessica ☺️



Hi Marc,



Can i have an email so i can send the filled form ?



thanks



Marwa



Hi @Marwaarch,



I have not sent you the needed form. Please check your e-mails.



We only have this one in German... So, if you need some help just ask me. We can also do this together. ☺️



Have a lovely Sunday!



Jessi



Hi Jessica,



Thanks for your help



I filled in the form , but i need the right email address to send it to !



also, O2 requires Kundenkennzahl; where can i get this number?



Best



Marwa



Hello Marwaarch,



you have to send it to the mentioned address:



Telefónica Germany GmbH & Co OHG



Kundenbetreuung



Vertragsstilllegung



90345 Nürnberg









The Kundenkennzahl is your so called password of 4 numbers. You give it yourself when you make the contract, or if you make the contract online the company automatically gives you a password. It is mentiones in your contract documents. ☺️



Kind regards,



Jessica



hI jessica,



first about the number, i don't have it , how can i get it or can i send the forms without it?



second can i send the forms via email and not via post, as i am now out of Germany and i cannot guarantee that the post from Egypt will be available.



thanks



Marwa



Hello @Marwaarch‌,



we're not allowed to tell the personal password to anyone. I can not even give it to you in a private message after you have verified yourself. We only have the option to send it again by post to your German address. Should we do this?



The second is that o2 doesn't offer an e-mail support.



You could also send it via fax: 01805 – 571 766



I can not guarantee that they will work on it when it reaches by fax, but you can tell me when you've sent it and ask again some days later so that I can check if it has reached.



Kind regards,



Jessica



Hi jessica, 



I live in Germany 8 months of the year but the other months I am at home in Canada. I am currently home in Canada and i was looking to temporarily suspend my o2 contract while i was home. Is it possible to have the form sent to me so I can do this?



- thanks



Hello @jweidner11‌,

wow, Canada! ☺️ Since years it's my dream to go there. Hope to make it one day! Enjoy the time back at home.

And yes, for sure we can send it to you. You can find it here:

https://www.o2online.de/assets/blobs/pdfs/vertragsstilllegung/


But for pausing the contract you need to give an official proof that you're staying in another country (like proof of studying or an employment contract, or a marching order for soldiers, or a medical attestation/ proof of a hospital).

Kind regards,

Jessica ☺️

 

Edit: o2_Dennis 09.02.23 / Link aktualisiert

Hi! 

I'm looking for temporarily suspend O2 contract, because  I absent myself from my college for this summer semester, which is comming, and furthermore I'm currently at home in south korea, so while I stay in Korea, I wanna pause of my contract, can I get the document to it?

 

Thanks for your helping and stay healthy!

 

Best regards,

Yeonhwa Lee

Hey @lyhwa12,

please look up the best Answer made by @o2_Jessica. There you will find the link to the document :)

Greetings,

Flo

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