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Hello O2, my activation date is tomorrow, but I still did not receive a router. And according to this I have a few questions:



1) Should I pay for your delay, because I rent the router?

2) Can my connection be possible without pouter?

3) Do you have a tracking number for the router?

4) How can I know when I receive it?



And a couple of additional questions:

5) This link www.o2.de/my-o2 redirecting me to help.o2online.de is it okay?

6) Do you think it's okay to have a service like this in 2019?



Please, do not ignore this message and answer on all questions.
my username is XXXXX check it ASAP



Edit o2 Antje: Persönliche Daten aus Datenschutzgründen entfernt
Can I not let the installer go inside the home if the router doesn’t come and don't pay him, since you did not send the router, because it's your fault? I think I can
Dear @PavelLaptev . Sorry for your problems. First. I am a customer like and i don´t work for O2. First some questions. Hope i can you help a little bit.

There you make your contract. Online or shop?

Did you really have order a router with your contract?
Hi, @Joe Doe! Thank you. Yes, It was online purchase. I ordered O2 my Home M Flex + HomeBox 2.



Ok. You must have get an email "Willkommen bei O2" At what date your VDSL line should connected by a technican from German Telekom?
Yep, I have it. The day X is tomorrow 17.09.2019
No router, but I pay for it from the first day. How about a discount due to your incompetence?
@PavelLaptev other question, before a O2 Moderator show up. Did the technican come today to you?
@Joe Doe yes, all seems good, she went and tunned everything but I can't check it without a router.
Hello @PavelLaptev and welcome to our o2 Community :-)



I had a look into this and it seems to me that not everything worked as planned.

We sent you an email on the 9th of September informing you that the router that you ordered is on its way, also included was a tracking number.

According to the tracking it seems like the delivery service was not able to find the door bell with your name on it an the 11th. Is it possible that your name was not written on it at that time?

The return of the router is being processed right now, as soon as this is finished we will resend the router to you.

Sorry for any inconveniences.

Regards,

Lars
Yes, it could be possible about a week my door bell was without a name. Thank you for help
Hello @PavelLaptev,

okay, that would explain the return of the router. I arranged the router to be resent to you, it should arrive within a few days :-)

Regards,

Lars
@o2_Lars thank you! I appreciate it ☺️

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