Hello community,
I have signed three new contacts (or one contract with three numbers, whichever is correct to say) and so far I am in general satisfied, except two small “issues”.
- I have placed an order for a device and 3 esim profiles on 23.04.2024. The device has been received in 3 days w/o any issues, but esim profiles have not arrived. On 7.05.24 I called Hotline, and the hotline person person told me that esim profiles has been sent (I have also received email that it can be activated before). I have never received that, thanks to Deutsche Post probably. He has also reordered three esim profiles again, which I finally successfully received and activated. But, I still can see on the dashboard the original three esim profiles as delivered and ready to be activated. Shall I forget about them and they wil expire soon automatically or they must be cancelled explicitly somehow?
- Despite the fact that all numbers are on the same tarif plan, one of my numbers has o2 Data Unlimited activated, which was never ordered (up to my knowledge). Can you please check that? I dont even expect to spend an existing datavolume, I definetely do not need an unlimited option.
Thank you in advance!