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Hello, team O2

As I can see from other topics in the community, i am also upset and disappointed of your service, especially on internet connection speed.

Now it has been two weeks since the internet speed is slow even if I have full signal with 5G connection. This is unacceptable with my 5G unlimited subscription that I’m using for work, meeting calls are dropping and sometimes even the email is not updating. That is driving me crazy because I need this connection for my job.

I am paying 60€ per month for this bad internet when at the beginning speed was acceptable and had no big problems. Now is not worth it at all.
To make a comparis I have an italian sim that I use when I go there, 5G unlimited at 26 euros per month, I hit 900 Mbps of download even when I’m on the mountains.

The connection here is the most poor speed of internet I’ve seen for a 5G network.

Please check what is the problem /reason of this poor signal in region 78467. I’ve already check for possible disruption on your website and says nothing.
 

Thanks.

It does say that 5G is limited inside buildings at your location. Have you tried deactivating 5G to see if it is better with just 4G?

Thank you for the answer,

 

unfortunately with 4G the connection is even worst. I’ve tried by forcing 4G and 5G also with the device outside but nothing has changed even if the signals are good.

and since one year I’m using inside the building near a window that is facing the base station.

The behaviour is quite strange since sometimes is working like was doing before, then suddenly the connection stops working for 2 to 5 seconds, then comes back again.

 

 

Hello,

I’m having again problems of connection (very low download / upload speed) and frequent disconnection from the network on my phone.
I have the 5G unlimited and I’ve already try to switch between 5G and 4G, restarting the phone, nothing has changed.

one of the test done that went positive:https://www.speedtest.net/my-result/a/10548557851

Otherwise, most of the time i got error  no connection:

edit o2_Solveig 04.12.2024, 12:29 Uhr verschoben von Mobilfunk zu Hause → English o2 Community Mobile 

Edit: o2_Maren 09.12.2024 / Posts merged.

Hello ​@XAFETPO,
the network technicians did not find a disruption. However, I can see that you are dissatisfied and struggling with a slow connection. The reasons for this can be varied.

Since mobile networks are a shared medium, speeds can fluctuate depending on usage. A fixed-line solution might be more suitable in your case. Do you already have a fixed-line connection? If so, you can activate Wi-Fi calling.

If you don't have a fixed-line connection, we can also offer you DSL with up to 250 Mbps or cable with up to 1000 Mbps. Would that be of interest to you?

Best regards, Maren 🎄🌟🦌

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