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Sim stopped working

  • July 26, 2024
  • 2 Antworten
  • 48 Aufrufe
V
Besucher:in

My O2 SIMs have stopped working.

When I log in my O2 portal, for both my SIM cards it tells me "For technical reasons, your data cannot be fully loaded at the moment. Please try again later."

I have two numbers associated in my account, but I filled a form for closure of one of them. Why did both my Sim cards stop working? That too without any notice? 

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • July 26, 2024

    What contracts do you have?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Katja
    o2_Katja
    • o2_KatjaModeratorin
    • Moderatorin
    • July 27, 2024

    Hello @vdembi 🙂

    Since deactivated phone numbers can be very unpleasant, I took a direct look: we received a termination notice from you in which two mobile phone numbers are listed, so both were deactivated on time.
    One of the two contracts should actually continue to run? We can ask our colleagues to reactivate it if you wish. Shall we?

    Best regards,
    Katja 🌻

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