Hi @Aditi Sharma, 

welcome to our English Community.   

Thanks for your patience. Did you already manage to clarify the delivery of your sim-card?

If not, please let me know if it is a sim-card for a new contract or for exchanging another sim-card. 

If you need further support, just come back here. 

Loving greetings,

Tobias

Hello @o2_Tobias ,

Thanks :) 

I received an email that my order for the sim card has been cancelled. I cant speak german and hence was not able to call the customer helpline number. I don’t know why it got cancelled.

The sim card is for a new contract. This is the Auftragsnummer of my previous order: WSFCXXXXX339

Can you please help me in obtaining a new sim card as soon as possible. Or let me know if i should place a new order.

Thanks and regards,

Aditi

edit o2_Tobias: order number hidden because of data-security-reasons

Hi @Aditi Sharma, 

thanks for your reply. 

If you have already received a cancellation-confirmation of your order, then everything is clarified. 

Can it be that your delivery address was wrong, or that your name is not mentioned on your letter-box?

What exactly did you want to order? We can try to order it again. You will then receive an offer by e-mail. 

I look forward to your reply. 

Loving greetings,

Tobias