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sim card not in O2 homespot M package

  • October 25, 2021
  • 3 Antworten
  • 70 Aufrufe
M
Besucher:in

Dear O2 team, 

 

on 18th October I ordered O2 Home spot M, and i received the package very soon, but there was the wifi device but not sim card. i went to O2 shops, they said we cannot do anything. then i wrote to customer service but received no reply. 

i tried to call the telephone hotline manytimes, but for english language there was no one to respond. 

can you please help us find out what has happened or when will we get a sim card to use the device. 

my order number : Auftragsnummer lautet: DRZ422XXX.

thank you 

best regards

Musa

edit o2_Tobias: transferred from SIM-card to our English Community
Edito2_Larissa : Order number anonymized

Lösung von o2_Tobias

Hi @Musa2021, 

welcome to our English Community. 

Did you already find out what happened to your sim-card-order?

If not, just come back here again. Then we will have a look. 

By the way, we also have an English speaking hotline. Just have a look to this article: 

 

Loving greetings,

Tobias

3 Antworten

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • October 29, 2021

Hi @Musa2021, 

welcome to our English Community. 

Did you already find out what happened to your sim-card-order?

If not, just come back here again. Then we will have a look. 

By the way, we also have an English speaking hotline. Just have a look to this article: 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Besucher:in
  • Musa2021
  • Autor
  • Besucher:in
  • November 2, 2021

Dear Mr. Tobias, 

 

thank you for your response. 

 

I was able to connect to English telephone hotline, and they have canceled the order because there was no simcard in package, then they placed new order, and the simcard arrived to my postal address. 

now i am surfing the the internet without any issues.

thank you for your support. 

 

best regards

Musa

o2_Manga
o2_Manga
  • o2_MangaModeratorin
  • November 2, 2021

Fine @Musa2021 

if you have any futher questions later on, please do not hesitate to contact us again.

Greetings

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