My sim card has been cancelled suddenly and i would like to continue with the same mobile number, how can i reactivate the mobile number
Edit o2_Sven 16.03.2023/10:52: Moved thread from Mobilfunkdienste to English o2 Community: Mobile
Lösung von o2_Matze
Zur Antwort springen
Hello
welcome to the community.
Is it a prepaid card or a contract card?
You can take the number with you to another provider. If the number has already been deactivated here,
then the number is free for transfer.
Therefore, please contact a new provider who will then apply for the number portability.
Best regards,
Maria
yes it is a prepaid card and is there any way of continuing with the same network, as i also bought a mobile phone contract with this network and now i’m unable to check the details about the mobile phone contract invoices term period, etc as i can’t login to the app with the old number
Hi
To answer the question, we are unfortunately missing some information from you.
When was the last time you loaded your prepaid card with credit and since when exactly has your card been deactivated?
FYI: Reactivation is not possible with prepaid cards and if the SIM is switched off for longer than 90 days, the number cannot be transferred to a new provider.
Best Regards Matze
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
