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Hi,

I am not in Germany and my sim card is locked now and its want me to give puk code i don't have the sim card packaging with me but i know my pin.

 

Can anyone please help me.

 

o2_Giulia, 12.05.2024, 09:07: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile

Good morning @Mustafa90,

you can see your PIN and PUK on the O2 App and on the Portal:

Proceed as follows in the My o2 app:

  1.     Menu
  2.     Manage SIM
  3.     Select the relevant SIM card
  4.     Enter your My o2 password
  5.     View PIN & PUK

My o2 customer portal

  1. Manage SIM card
  2. Select the relevant SIM card
  3. View PIN/PUK and eSIM profile

Best regards,

RhobarDerIII


Hello @Mustafa90,

welcome to our o2 Community 😃

I hope that RhobarDerIII's tips have already helped you and that you were able to find your PUK and unlock the SIM card.

If you still have any questions, please let us know.

Best regards

Giulia


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