Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

SIM card

  • April 3, 2023
  • 5 Antworten
  • 42 Aufrufe
N
Besucher:in

Hi, I ordered a sim card from you, then I canceled my order… I got another sim card, now as your customer can I activate the old sim card for a reasonable price?

 

Edit o2_Sven 03.04.2023/18:07: Moved thread from the Wohnzimmer to English o2 Community: Mobile

Lösung von Anonymous

If the contract has been revoked, it cannot be activated.
You can call the hotline and ask if the revocation can still be stopped.

 

O2 Service in English

Our English-speaking postpaid and landline support for you. We are happy to assist you.

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

    5 Antworten

    A
    • Anonymous
    • April 3, 2023

    Hi!

     

    What do you mean with

     

    can I activate the old sim card for a reasonable price?

    ?

     

     

    N
    Besucher:in
    • nnntt
    • Autor
    • Besucher:in
    • April 3, 2023

    When I ordered the first SIM card, the SIM card still came to my home, however, when I called the hotline, they said there is no problem, you don't need to return the card because the order has been cancelled.

    And now i want to activated this sim card, as a user, if i can

    A
    • Anonymous
    • Lösung
    • April 3, 2023

    If the contract has been revoked, it cannot be activated.
    You can call the hotline and ask if the revocation can still be stopped.

     

    O2 Service in English

    Our English-speaking postpaid and landline support for you. We are happy to assist you.

    089 66 66 30 08 1

    Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm

    N
    Besucher:in
    • nnntt
    • Autor
    • Besucher:in
    • April 3, 2023

    ok, Thank You.

    o2_Maria
    • o2_MariaModeratorin
    • Moderatorin
    • April 4, 2023

    Hello @nnntt ,

    welcome to the community. 
    If the contract has already been canceled with us, then the sim card can no longer be activated.
    Then you have to sign a new contract.
    Have you already been able to resolve your issue via the English hotline?

    Best regards,
    Maria

    Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica