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Shipping iphone

M
Rang

When can i get the iphone 15 pro max nature titan i ordered yesterday.

 

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Lösung von RhobarDerIII 7 November 2023, 16:44

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40 Antworten

RhobarDerIII
Rang
Benutzerebene 7

Good evening @mtjessy,

Welcome to the O₂ Community!

What exactly does your order confirmation say? And what does your order status say in MyO₂?

Depending on how many iPhone 15 Titan Nature O₂ has, there may also be delays. If it is available and you have received the shipping confirmation, you can expect a delivery time of 2-5 working days.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

When I ordered, it was available immediately. But I didn't get the shipping confirmation from you. 

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy Well, I am a customer myself, because this forum is a customer helps customer forum. It's not that quick, O₂ has to process your order first, and I wrote above what your order status is. If it says pre-order, then O₂ is waiting for the goods. If it says In process, then you can expect your order to arrive within 2-5 working days. Of course, there may be delays on the part of DHL.

Here is the link to check on your orders: https://www.o2online.de/vt-order-status/bestellstatus

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

Thank you. I have a doubt. I have job on the day time, if the parcel comes at that time, I will not get it. Is there any options for me to receive it?

M
Rang

Actually my status is preorder.

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy Well, do you happen to have someone who can take it for you? Because O₂ does not deliver to parcel stations.

So you’re status is preorder that mean O₂ is waiting for the goods.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

Actually no. If this is the case, how do they deliver the parcel? Can I change the date of delivery?

M
Rang

Do they need any type of identification for receiving the parcel?Means any OTP, ID card...

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy Well then it's probably back to O₂. Because as far as I know, they don't send it to a parcel store either. Otherwise you just have to take leave from work for the delivery day.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

Ok. How do they contact me via mobile ?

M
Rang

Is the shipping company  DHL or Hermes or anything else?

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy Its DHL and they will not call you. You have to be in your Apartment and wait till they come to you.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

How can we know the date they coming? Will they inform us?

bs0
Rang
Benutzerebene 7
Abzeichen +7

You will receive a tracking number.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
M
Rang

Does the tracking ID works with the exact date of delivery, because if as am taking leave from my job, i cannot take leave on another day again

bs0
Rang
Benutzerebene 7
Abzeichen +7

Yes, of course.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
M
Rang

So they will inform me that the packet will come on the exact date.

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy Yes, they do and you can even see via tracking exactly where it is in which street it is and how many delivery stops it still has until it reaches you.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

That's good. I believe that will help me. Then I have to take leave from my job. Thank you so much guys. I am waiting for the phone. I don't know how long will it take.

RhobarDerIII
Rang
Benutzerebene 7

@mtjessy No problem, we are happy to help, you can tell us when you have received it. :)

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

Sure..

M
Rang

The order status changed to NEW, then approximately long will take to receive it?

jsc
Rang
Benutzerebene 7
Abzeichen +1

3-5 working days…

RhobarDerIII
Rang
Benutzerebene 7

@jsc and @mtjessy the new Order-Status is new to me. But you never stop learning.

Best regards,

RhobarDerIII

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
M
Rang

So nobody knows about it.

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