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Shipping iphone


When can i get the iphone 15 pro max nature titan i ordered yesterday.

 

Lösung von RhobarDerIII

Good evening @mtjessy,

Welcome to the O₂ Community!

What exactly does your order confirmation say? And what does your order status say in MyO₂?

Depending on how many iPhone 15 Titan Nature O₂ has, there may also be delays. If it is available and you have received the shipping confirmation, you can expect a delivery time of 2-5 working days.

Best regards,

RhobarDerIII

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40 Antworten

RhobarDerIII
Profi
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  • Profi
  • 1143 Antworten
  • Lösung
  • 7. November 2023

Good evening @mtjessy,

Welcome to the O₂ Community!

What exactly does your order confirmation say? And what does your order status say in MyO₂?

Depending on how many iPhone 15 Titan Nature O₂ has, there may also be delays. If it is available and you have received the shipping confirmation, you can expect a delivery time of 2-5 working days.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

When I ordered, it was available immediately. But I didn't get the shipping confirmation from you. 


RhobarDerIII
Profi
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@mtjessy Well, I am a customer myself, because this forum is a customer helps customer forum. It's not that quick, O₂ has to process your order first, and I wrote above what your order status is. If it says pre-order, then O₂ is waiting for the goods. If it says In process, then you can expect your order to arrive within 2-5 working days. Of course, there may be delays on the part of DHL.

Here is the link to check on your orders: https://www.o2online.de/vt-order-status/bestellstatus

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Thank you. I have a doubt. I have job on the day time, if the parcel comes at that time, I will not get it. Is there any options for me to receive it?


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Actually my status is preorder.


RhobarDerIII
Profi
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@mtjessy Well, do you happen to have someone who can take it for you? Because O₂ does not deliver to parcel stations.

So you’re status is preorder that mean O₂ is waiting for the goods.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Actually no. If this is the case, how do they deliver the parcel? Can I change the date of delivery?


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Do they need any type of identification for receiving the parcel?Means any OTP, ID card...


RhobarDerIII
Profi
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@mtjessy Well then it's probably back to O₂. Because as far as I know, they don't send it to a parcel store either. Otherwise you just have to take leave from work for the delivery day.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Ok. How do they contact me via mobile ?


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Is the shipping company  DHL or Hermes or anything else?


RhobarDerIII
Profi
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@mtjessy Its DHL and they will not call you. You have to be in your Apartment and wait till they come to you.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

How can we know the date they coming? Will they inform us?


bs0
Profi
Forum|alt.badge.img+7
  • Profi
  • 40985 Antworten
  • 7. November 2023

You will receive a tracking number.


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Does the tracking ID works with the exact date of delivery, because if as am taking leave from my job, i cannot take leave on another day again


bs0
Profi
Forum|alt.badge.img+7
  • Profi
  • 40985 Antworten
  • 7. November 2023

Yes, of course.


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

So they will inform me that the packet will come on the exact date.


RhobarDerIII
Profi
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@mtjessy Yes, they do and you can even see via tracking exactly where it is in which street it is and how many delivery stops it still has until it reaches you.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

That's good. I believe that will help me. Then I have to take leave from my job. Thank you so much guys. I am waiting for the phone. I don't know how long will it take.


RhobarDerIII
Profi
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@mtjessy No problem, we are happy to help, you can tell us when you have received it. :)

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 7. November 2023

Sure..


  • Autor
  • Lehrling
  • 24 Antworten
  • 8. November 2023

The order status changed to NEW, then approximately long will take to receive it?


jsc
Meister/In
Forum|alt.badge.img+3
  • Meister/In
  • 5304 Antworten
  • 8. November 2023

3-5 working days…


RhobarDerIII
Profi
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@jsc and @mtjessy the new Order-Status is new to me. But you never stop learning.

Best regards,

RhobarDerIII


  • Autor
  • Lehrling
  • 24 Antworten
  • 8. November 2023

So nobody knows about it.


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