SEPA direct debit mandate

Hello @Razeen,
welcome to our community. It's great that you've contacted us here. You can easily change the direct debit authorisation yourself via my o2. Have you ever tried this?🤔
Kind regards, Bianca

Hello @Razeen ,

I hope everything worked out with your direct debit and your contract. We would have hoped to hear from you again, if any of the infos you got here helped you with your issue.

Kind regards, Sven

Please cancel direct debit for my number and cancel my number. I have lost lot of money because of direct debit. I don’t speak German and your app, customer service is all in German. I want to move to another Newtork provider with more easy to reach and who has their services in English. Thanks. 

https://info.o2online.de/kuendigung/

Good morning ​@Rakhi 😊 Welcome to our community.

We're glad you've joined us here, even if the reason for your reply isn't all that positive.

We're sorry to hear that you want to cancel your subscription. Bumer has already sent you the link for online cancellation.

We also have English-speaking customer support, and we've written an article about it. Feel free to take a look.

Kind regards, Kathi

Hi, 

I want to cancel my direct debit. Can you please help me with it.

edit o2_Gerrit 12.09.2025 double posting

Zur Info, doppelt:

edit o2_Gerrit 12.09.2025 double posting

Hello ​@Rakhi,

do you want to cancel your SEPA mandate and transfer your monthly bill or do you want to cancel your contract itself?

Best Regards,

Gerrit

Hi,

I want to remove direct SEPA debit. I have removed the auto deduction from my bank account by mistake. So every time O2 tries to deduct, it gets rejected and then I get fined because of it.

please help

​@Rakhi 

I canceled the direct debit for you. If you want to purchase a package please pay by voucher card or top up by bank transfer.

Greetings 

Manga