Hello,
There is a network connection problem in my home area from 10 days ago, and I asked this issue to your customer service(issue number? CXXXX). But I got the reply you couldn’t find the root cause.
So, I removed the SIM card from the ZTE router and inserted it into an unused phone. Then, the network condition improved. I'd like to confirm if I can use it in this state. I think there is no additional charge, right?
One more question, if something is wrong in my router, can you fix it with warranty?
Thank you
Edit o2_Antje: Moved from o2 Home to English Community / 03.06.2024
Edit o2_Sven 04.06.2024/10:47: Removed personal information