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  • June 20, 2023
  • 3 Antworten
  • 49 Aufrufe
3
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I was traveling recently and I received a huge bill of 167 euros even though I made calls in the EU region.

My family was traveling from India and had international roaming activated on their phones. I made several calls to their phone thinking it is a local call given they are in the EU still O2 charged me 167 euros. My usual bill is 50 euros. How can I contest that? I do not want to pay this amount as I don’t think it is fair.

 

o2_Giulia, 20.06.2023, 13:44, moved from Austausch rund um die O₂ Community to English O₂ Community

Lösung von Sächsin

Wenn du eine indische Rufnummer mit einer deutschen SIM-Karte anrufst, ist das immer ein Anruf ins Ausland.

 

When you call an Indian number with a German SIM, it's always a call abroad.

3 Antworten

Sächsin
Legende
  • SächsinLegende
  • Lösung
  • June 20, 2023

Wenn du eine indische Rufnummer mit einer deutschen SIM-Karte anrufst, ist das immer ein Anruf ins Ausland.

 

When you call an Indian number with a German SIM, it's always a call abroad.

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o2_Kurt
3
Einsteiger:in
  • 38akash86
  • Autor
  • Einsteiger:in
  • June 20, 2023

But the funny thing is the amount they have charged is of a local german call 1euro per minute.

 

i think to an Indian number the amount should be higher and if the Indian number is on EU, does that not make it a local call which is already included in my tariff?

o2_Kurt
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  • o2_KurtModerator
  • Moderator
  • June 23, 2023

Hi @38akash86 ,

Sächsin is right: Calls from a german SIM to an indian number are always billed as calls to india, I’m afraid. 

As for the pricing: according to our pricing overview, calls to numbers in that specific zone (Weltzone 3) cost 1,19 € per Minute. Your bill will most likely show 1 €, since it only shows the connections and the prices without taxes (19%).

Best regards,
Kurt

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