If the direct debit failed because of insufficient funds you will need to transfer the outstanding amount to the account shown on the invoice. o2 will not make a further attempt to take money from your account until the balance us cleared.

Hi thanks for the response.

Hi @richard_degh, 

nice to welcome you again here in our English Community. 

I am happy that bS0 responded directly to your request.   

Is therefore everything clarified with your open payment?

Loving greetings,

Tobias

Hi @o2_Tobias 

yes, that was helpful. I called customer service who also confirmed, so payment has been made. 
 

Kind regards 

Richard

Hi @richard_degh, 

oh, great, nice that everything is clarified now. 

Then, have a nice weekend. 

By the way, do you know that we have an English-speaking hotline: 

Loving greetings,

Tobias

@o2_Tobias 

oh super! I don’t know that. Will make use of it next time, although I like to polish my Deutsch

Thanks and have a nice weekend too!

Richard

Hi @richard_degh, 

oh great, have much fun in polishing your German. 

You may also do that by contacting our customers in German language in our “digital living-room”. Of course, you may also write in English. 

You find many different subjects there to talk about. 

Loving greetings,

Tobias