My O2 prepaid sim got deactivated yesterday because i didn’t recharge it for last 6 months.
Someone can please help me in reactivating it, so i can top up and continue using the services.
Thanks
Lösung von anuj0070
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- Moderatorin
- 4504 Antworten
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20 February 2024
Hi
It's good that you wrote to us so quickly. You can reactivate your number with a simple top-up. You can find information about top-up options on our online page. → Auflademöglichkeiten
Feel free to write to me here if everything worked out.
Kind regards, Ines.
I did a top up of 10 eur which is visible on my o2 app. But the network is still not there on my phone.
Can you please check
Thanks
The same thing ahppened to me. My number was deactivated. Although I did a top up of 15 Euro Loop, its not active yet.
- Moderatorin
- 4504 Antworten
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25 February 2024
Hi
Kind regards Ines.
Hey, Thanks a lot guys works perfectly for me.
Just a feedback i tried reaching to inperson shops(2 of them) in berlin and they are spreading misinformation that i have to buy a new sim with a new number and my current won’t work.
Thanks again, best
- Moderatorin
- 1515 Antworten
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26 February 2024
Hello
it is possible that the possibility of unblocking or reactivating prepaid cards is limited. In such cases, the only option is often to get a new SIM card. It always has to be checked individually.
Glad that everything is working for you again!💙
Best regards,
Maren
- Moderatorin
- 1515 Antworten
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26 February 2024
Hello
Unfortunately, it is now too late to reactivate your prepaid card. It's a shame that you didn't respond to the warning text message.
Best regards,
Maren
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