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Replacement simcard not received

  • September 29, 2023
  • 3 Antworten
  • 11 Aufrufe
S
Besucher:in

Hi, I ordered a replacement sim card of homespot on September 11th and I have not received it and i presume it is lost. How can i proceed to get a new one?

Ordering on the portal shows me a cost to pay when its not my fault for not having received the original sim card or replacement sim card for my homespot. It is now rather urgent considering the date my old contract is ending and the new one commencing is coming up.
Edit o2_Bianca: Post moved from o2 SIM Karte to English o2 Community mobile

3 Antworten

o2_Bianca
  • o2_BiancaModeratorin
  • Moderatorin
  • October 5, 2023

Hallo @Sally23,
sorry that you had to wait. Is it a new contract or a replacement SIM card? Have you been able to clarify your issue in another way or can we still support you from here?
Kind regards, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
S
Besucher:in
  • Sally23
  • Autor
  • Besucher:in
  • October 8, 2023

Hi Bianca,

No the issue has been resolved . The new replacement again has not been delivered. Can I pick a new SIM card for my home spot from an O2 shop? This back and forth is now not helpful with countless calls to your customer Center and getting different pieces of advice. 

o2_Steffen
  • o2_SteffenTeam
  • Team
  • October 23, 2023

Hello @Sally23, of course you can pick up a new SIM card in an o2 shop.

Please do not forget to bring your identity card with you.💙

Kind regards

Steffen

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