Please send a letter for answers by your questions to 

Adress 

Telefonica Germany GmbH & Co OHG

Auskunftsstelle

90345 Nürnberg 

Fax 01805 571766 

Good luck

Dear 

I send already but I didn't got any answers

I send already but I didn't got the answers

Hi @Qasemamy ,
welcome to our community.
I am glad that you would like to order a cell phone to go with your fairly new contract. As @Bollermann wrote, information is only possible in writing. When did you send the letter to us and how? (letter or fax)

Kind regards
Larissa

dear 

Larissa 

Thanks for answer ...I send before 3 weeks and I wrote it by hand then I send by post to the company O2 address

But unfortunately I didn't got any answers or email 

demailadress deleted]

Edit by o2_Larissa: Mailadress deleted because of datasecurity

Hi @Qasemamy,
I looked in the record whose phone number you are registered with in our community and could not find a letter. What did you put as a reference on the letter?

Kind regards
Larissa

Dear 

Larrisa 

I already send letter to the address same the one you send me 

If you can help me give me email I send again 

Thanks for your help

And hope can settle my case 

Dear @Qasemamy,
the examination you have requested is only possible by mail or fax. Bollermann has given you the corresponding fax number (01805 571766). There are no other contact options for this information.

Kind regards
Larissa