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Rejection for iPhone 17 Pro

  • November 24, 2025
  • 2 Antworten
  • 33 Aufrufe
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Hi there all, I purchased o2 sim card on 20 November 2025 and I received it and I activated it. Today I tried to purchase iPhone 17 pro without contract for 24 months. And I received email from o2 that they can’t fulfill my order. What’s the reason for that? Is there any criteria that I use sim card and make paymemts timely then only they will trust me? My Schufa is also good that’s why I received sim card on contract for 24 months. Thanks

Edit o2_Kathi 24.11.25 Moved from the section o2 my Handy & Finanzierung zu English o2 Community: Mobile

Lösung von Bumer

You can only get an answer about the reasons from the customer service center. Please contact them at the following address:

Telefónica Germany GmbH & Co. OHG, Auskunftsstelle, 90345 Nürnberg

Please be sure to provide your full address (including first and last name) and your date of birth.

    2 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • November 24, 2025

    You can only get an answer about the reasons from the customer service center. Please contact them at the following address:

    Telefónica Germany GmbH & Co. OHG, Auskunftsstelle, 90345 Nürnberg

    Please be sure to provide your full address (including first and last name) and your date of birth.

    Sächsin
    o2_Kathi
    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • November 24, 2025

    Hello ​@ikshvakukaila869.

    We're sorry to hear that your o2 my mobile phone order didn't work out and was rejected. Bumer has already explained how you can write to our information center by mail to find out more details.

    We don't have access to the reasons for the rejection from here.

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
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