Team, 

I brought a new prepaid SIM card and wants to activate the same. But I mispelled the name compared with my Passport. 

When i do POSTIDENT or Video chat, Identiy check is failing due to name mismatch. 

How to correct the name as per Passport. 

Need help. 

Edit by o2_Andrea: Doppelpostiing - Beiträge zusammengeführt

Just to be sure, I brought O2 prepaid card and entered my name incorrect.  Basically i shortened my name. Now that is not acceptable for verification. 

Q: how to change my name to march exactly with Passport. 

Dear @Ppal ,

welcome to our community.

What problem with namespelling do you have?

Kind regards,

Andrea

Dear @Ppal ,

please do not post your request more than once here in the forum. We process each request individually and multiple posting unnecessarily prolongs the processing time for all customer requests. Please also have a look at our netiquette.

I'll find out exactly what to do and get back to you here.

Kind regards,

Andrea

Dear @Ppal ,

I am sorry, but there was no respond from our prepaid collegues so far. Do you still need our assistance?

Kind regards,

Andrea

Yes Please, I am waiting for your response… Pls help

Dear @Ppal ,

I will send a reminder to our collegues.

Kind ragrads,

Andrea

Dear @Ppal ,

I will write a private message to you, so you can give me your correct name there

Kind regards,

Andrea

Andrea, 

I got your private message but i am not able find any option to respond back with my details. Please help. 

Dear @Ppal ,

please try again now. I forgot to follow you there so you could reply. Sorry!

Kind regards,

Andrea

Dear @Ppal ,

I will send your correct name to the prepaid collegues, so you can start the registration again.
Kind regards,
Andrea

Dear @Ppal ,

your name has now been changed.

Kind regards,

Andrea

Andrea, I am getting below error. can you please help?

Fehler bei der Identifizierung

Momentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.

Hallo @Ppal,

was this only a temporary error and has it possibly worked with the identification in the meantime?

Kind regards
Jessi

Hi O2 Team, 

This is not temporary issue. getting the same error when i try to register my self. Please help. 

Can you help in my registration? I am not able to move after this message. 

Fehler bei der Identifizierung

Momentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.

Hey Ppal,
which one of your two numbers is not working with registration?
Can you please give us the last 4 digits of this mobile number?
On one of your numbers, your name was successfully corrected.
Best Matea

Dear Team,

I need help on below Number. For this number name corrected. But i am getting the error while registering myself. 

XXXXXX 0933

Fehler bei der Identifizierung

Momentan steht leider die Identifizierung nicht zur Verfügung. Versuchen Sie es bitte später erneut.

Hey @Ppal , thats uncommon.
I’m on it  and will get back to you as soon as I find a solution.