Dear Community,
I just bought my handy from o2 ohne vertag(without sim) and also bought a second contract for my galaxy buds 2, I was having difficulty adding my galaxy bud 2 contract to my handy contract, as I have 2 seperate contact numbers , so need assistance.
I already registered as a new customer for handy with out sim, but now I can not register again for galaxy bud contract how to do that.
Best,
Abdullah
Lösung von o2_Giulia
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Hello
welcome to our community! ✨
The o2 my Handy contracts are always separate.
So it is normal, that they have different costumer numbers.
You can registrate your o2 my Handy contracts separately in Mein o2.
The registration should be the same as the registration for your other o2 my Handy contract.
You choose this, when you want to registrate the contract:
And then you click on “Weiter” and get to this mask where you can type in your contract number.
If you need further help, we are happy to support you. 😊
Best regards,
Manuela
Thanks Manuela,
I have already registered my handy contract, but the issue is, which I mentioned that I want to register my galaxy bud 2 contract to my handy contract, So what I get from your response is, I have a seperate handy contract, then do the same for galaxy bud 2 and get the seperate contract on 1 email address ?
looking forward to your response,
Best,
Abdullah
Hello
thank you for your response with us.
I think that I still can not quite follow. So, you just need to register your Galaxy Buds as described in My o2 as well, so you can see them in your My o2 account as well. Until that happens, you won't be able to view them there.
Please excuse me, but I don't know what you mean with the email address. Could you explain this to me briefly?
Kind regards
Jessi 😊
Hello Jessi,
Sure, So initially I am a just prepaid a customer and I have my number login as in my meino2 app. Then I get 2 things on seperate contract, 1 = myhandy and 2= galaxybuds . Now, I registered my email on myhandy contract ohne sim and have a account which is registered, for the 2nd contract which is buds, how can I also see them in my registered account (which my handy installement or myhandy in meino2) ?
DO I need to registered again seperately with the buds contract number ? As I already app meino2 app which is registered to my phone number(Prepaid) and an account for myhandy ohne vertag(which is registered to my email).
Again, just waiting to know how can I include my 2nd and last contract on my account which is buds ?”
Looking forward to your response and many thanks!
Best Regards,
Abdullah
Hello
if you have ordered the Buds separately you should also have a separate contract number (Vertragsnummer) for them. You can register as above, but only with a separate account as well.
Best regards
Giulia
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