Today, I credited my balance with 15 euros but didn’t saw any changes to the amount in the app. Although I received the sms. Then I re-credited my account with another 15 euros and then it added only 15 euros and package activated automatically without my consent. Overall I’m charged with 30 euros. I was aiming for 15 euros prepaid package. I want a refund of 15 euros as they didn’t showed in the app after i credited them. Your sms service is not synched with the app creating confusion for customers and wasting their precious money and time. I’m facing this issue for the second time. This time I need a refund.
Lösung von o2_Manuela
Zur Antwort springen
