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Hallo, few month's ago I had some misunderstanding on my account and one of your bill was retreating. Few day's later I did pay that bill, that was 03.03.2023. Now everything is only more complicated. Can You check that and settle again what I need to pay. I want to pay as soon as possible. Please help me with this. 

Verwendungszweck

Kd-Nr.: XXXXXXXXXXX, Rg-Nr.: XXXXXXXXXXX

 

Kundennummer:
XXXXXXXXXXXX

 

Best Regards

Tomasz Dabrowski

Edit o2_Bianca: Moved from o2 My Handy to English o2 Community mobile and the customer number/invoice number removed

Dear @Tomasz Dabrowski ,

welcome in our community. 🌺

I will write a private message to you.

Kind regards,

Andrea

Dear @Tomasz Dabrowski ,

I hope we were able to clarify everything to your satisfaction in our private message. Is everything working again?

Kind regards,

Andrea

Yes, everything works again fine so one more time thank You very much for help☺️

Dear @Tomasz Dabrowski ,

thank you for your feedback.

Feel free to get back to us if you need support.

Kind regards,

Andrea

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