Warum O2
Warenkorb
 Service
Gelöst

Receiving messages - esp OTP

misqnik
Rang
i have problem receiving OTP messages from my bank. Could you check if my profile has any changes?

icon

Lösung von o2_Jessica 15 February 2017, 10:02

Zur Antwort springen

33 Antworten

o2_Tobias

Hi @ManuSL, 

thanks for the information. 

I suppose that you use then iMessage. 

Did you recently change your phone?

Do you get other SMS from other countries and/ or SMS from Germany?

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
D
Rang

Hi,

 

Similar problem with me, I don’t receive a single SMS from any number from the past few days. Can someone help here?

o2_Jessica
Benutzerebene 7

Hello @disco-hater,

thank you for your request!
Is this only about receiving the messages? Can you send messages normally?
And have you by chance been able to reproduce the problem at different locations, or does it only occur at one particular location?

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
o2_Jessica
Benutzerebene 7

Hello @disco-hater,

I have not yet received an answer to your request.
Has it possibly already been clarified?

Kind regards
Jessica :sunny:

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
K
Rang

Hello O2 team and O2 community,

this seems to be a recurring issue, has a solution been found?

I started my O2 Business contract on November 28th, where i maintained the phone number of my former serice provider (via portability).
Since the start of the contract, I stopped receiving messages from my bank, paypal, Microsoft (for Microsoft authentication), etc.
Can you please confirm if O2 is blocking the receipt of these messages and what can be done to override the issue?

Thank you in advance for your assistance

Kind regards

Karina

o2_Giulia

Hello @ksv08,

welcome to our o2 Community 🙂

There is no way that we could be blocking certain messages. I have some questions:

Do you normally receive text messages from other senders?

Do you use multicards (only one card of the multicard set can receive text messages)?

What kind of smartphone do you use?

Best regards

Giulia

Du willst keine spannenden Neuigkeiten verpassen? Dann abonniere gleich unsere o2 News: https://hilfe.o2online.de/o2-news-3
K
Rang

There is no way that we could be blocking certain messages. I have some questions:

Do you normally receive text messages from other senders?

Do you use multicards (only one card of the multicard set can receive text messages)?

What kind of smartphone do you use?

Hi Giulia,

I am able to receive messages from my contacts without issues. My problem is only with ‘one-time password’ messages . I have an Iphone 11 with only 1 sim card.

Best regards

Karina

o2_Matze

@ksv08 Can you try another smartphone for a day for testing purposes?

Preferably an Android device, so that we can rule out the hardware as a source of error.

Would that be possible?  

Kind regards.

Matze 

https://g.o2.de/wcr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica