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Questions about cost protection, why do I have to pay €119.80?

  • September 3, 2024
  • 19 Antworten
  • 142 Aufrufe
K
Besucher:in

Hello. I had a little trip to Italy while use all my network. 
I’ve used cost-saving code which i sent to 80115 - kostenschultz ein  which was limited to 59.90 eur per MONTH.
But o2 send me 119.80 eur for last month instead. This is a problem. 
Why this service not working and I have to waste all my money? 

 

o2_Giulia, 03.09.2024, 19:48: verschoben von O₂ Mobilfunk: Rechnung zu English O₂ Community: Mobile
Edit: o2_Maren 09/13/2024 / Title adjusted.
 

Lösung von o2_Maren

Hello @KatsuroDesu ,

Welcome to the o2 community 💙

Important information about cost protection: This automatically applies when you make calls or use data outside the EU. If you have an Unlimited contract, you do not have unlimited mobile data in the EU, but only the data specified in the tariff.

Cost protection works in two stages:

  •     When you travel to a non-EU country or use up your Unlimited data allowance, cost protection kicks in and you receive a warning.
  •     Once you have used €59.50, your calls and mobile data will be blocked. You will need to manually unblock them to continue surfing or making calls.

Cost protection applies separately to talktime and mobile data. With an activated itemised bill you can see exactly what you have spent.

Find out more:

Kind regards, Maren 🍄

19 Antworten

Bumer
Legende
  • BumerLegende
  • September 3, 2024

do you have an unlimited contract?

K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 3, 2024

Yes. It’s unlimited max 2021. 
Edit o2_Kathi 04.09.24 Full quote removed

Bumer
Legende
  • BumerLegende
  • September 3, 2024

then you canceled the cost protection after EUR 59.50 because you needed additional data volume?

K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 3, 2024

Not canceled. That’s why I created this thread. 

Edit o2_Kathi 04.09.24 Full quote removed

K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 3, 2024

 

 

That’s all what i got. Never got a message that it was canceled.

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • September 3, 2024

There are two cost limits. If you deactivated the protection when you reached the first one, the second limit is 119,80.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
Bumer
Legende
  • BumerLegende
  • September 3, 2024

I understand you, but if the invoice shows EUR 119.00, the EUR 59.50 cost protection has been lifted. Wait here for an o2 employee to take a look at it.

K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 3, 2024

There are two cost limits. If you deactivated the protection when you reached the first one, the second limit is 119,80.

I activated only first one, which is 60 eur. 

schluej
Legende
  • schluej
  • September 3, 2024

Yes U switch the 59,50€ limit off. Next limit is 119,80€.

Live long and prosper 🖖
K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 3, 2024

But I need only 59.50 eur limit which was enabled. I didn’t get any new info for 60+ eur waste.

Edit o2_Kathi 04.09.24 Full quote removed

K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 4, 2024

O2 support, where are you?

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • September 4, 2024

This is a forum. Responses from o2 employees here can take up to 2 weeks. If you do not want to wait you should contact customer services by phone or contact form.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 4, 2024

Can i have a link for contact form? 

Edit o2_Kathi 29.10.24 Full quote removed

Bumer
Legende
  • BumerLegende
  • September 4, 2024

contact form

K
K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 10, 2024

I am still awaiting a response from the contact form and forum. O2 is likely the worst service provider in Germany.

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • September 10, 2024

Italy is an EU country and there is no roaming limit of €59.50. The cost protection applies to non-EU countries. Therefore, I suspect data usage in Switzerland. Either when passing through or close to the national border.

Which welcome text messages did you receive before?

“Willkommen in ???”

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
K
Besucher:in
  • KatsuroDesu
  • Autor
  • Besucher:in
  • September 10, 2024

I didn't receive any messages.

Edit o2_Kathi 29.10.24 Full quote removed

Klaus_VoIP
Legende
  • Klaus_VoIPLegende
  • September 10, 2024

But you drove through Switzerland or were near its border ?

Meine persönlichen Meinungsäußerungen als Kunde sind NICHT gesponsert und stellen nur meine unverblümte Meinung dar! Dafür erfolgen alle Inhalte pro bono publico. ;-)
o2_Maren
  • o2_MarenModeratorin
  • Moderatorin
  • Lösung
  • September 13, 2024

Hello @KatsuroDesu ,

Welcome to the o2 community 💙

Important information about cost protection: This automatically applies when you make calls or use data outside the EU. If you have an Unlimited contract, you do not have unlimited mobile data in the EU, but only the data specified in the tariff.

Cost protection works in two stages:

  •     When you travel to a non-EU country or use up your Unlimited data allowance, cost protection kicks in and you receive a warning.
  •     Once you have used €59.50, your calls and mobile data will be blocked. You will need to manually unblock them to continue surfing or making calls.

Cost protection applies separately to talktime and mobile data. With an activated itemised bill you can see exactly what you have spent.

Find out more:

Kind regards, Maren 🍄

Willkommen in der o2 Community! 💙
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