do you have an unlimited contract?

Yes. It’s unlimited max 2021. 
Edit o2_Kathi 04.09.24 Full quote removed

then you canceled the cost protection after EUR 59.50 because you needed additional data volume?

Not canceled. That’s why I created this thread. 

Edit o2_Kathi 04.09.24 Full quote removed

 

That’s all what i got. Never got a message that it was canceled.

There are two cost limits. If you deactivated the protection when you reached the first one, the second limit is 119,80.

I understand you, but if the invoice shows EUR 119.00, the EUR 59.50 cost protection has been lifted. Wait here for an o2 employee to take a look at it.

I activated only first one, which is 60 eur. 

Yes U switch the 59,50€ limit off. Next limit is 119,80€.

But I need only 59.50 eur limit which was enabled. I didn’t get any new info for 60+ eur waste.

Edit o2_Kathi 04.09.24 Full quote removed

O2 support, where are you?

This is a forum. Responses from o2 employees here can take up to 2 weeks. If you do not want to wait you should contact customer services by phone or contact form.

Can i have a link for contact form? 

Edit o2_Kathi 29.10.24 Full quote removed

contact form

I am still awaiting a response from the contact form and forum. O2 is likely the worst service provider in Germany.

Italy is an EU country and there is no roaming limit of €59.50. The cost protection applies to non-EU countries. Therefore, I suspect data usage in Switzerland. Either when passing through or close to the national border.

Which welcome text messages did you receive before?

“Willkommen in ???”

I didn't receive any messages.

Edit o2_Kathi 29.10.24 Full quote removed

But you drove through Switzerland or were near its border ?

Hello @KatsuroDesu ,

Welcome to the o2 community

Important information about cost protection: This automatically applies when you make calls or use data outside the EU. If you have an Unlimited contract, you do not have unlimited mobile data in the EU, but only the data specified in the tariff.

Cost protection works in two stages:

•     When you travel to a non-EU country or use up your Unlimited data allowance, cost protection kicks in and you receive a warning.
•     Once you have used €59.50, your calls and mobile data will be blocked. You will need to manually unblock them to continue surfing or making calls.

Cost protection applies separately to talktime and mobile data. With an activated itemised bill you can see exactly what you have spent.

Find out more:

•     Cost protection
•     Unlimited in other EU countries

Kind regards, Maren