Question regarding my cancellation

Hi @Jeey8 @Nico-calt 

I have completed 24 months contract, and I don't want to extend it. I have already sent a contract cancellation letter before 3 months and it was approved also by the O2 team. I see my contract extended again for another 12 months which I don't want. Please cancel my contract as soon as possible. 

Regards 

Pushpak

Hi @Pushpak Hanabe Prakash Kumar 

Welcome to our o2 community.

Do you still need assistance regarding the cancellation of your contract? 

Best Regards Matze 

Hi @o2_Matze 

Yes, Please cancel my contract. I have already sent a letter for cancellation 3 months before.

Best regards 

Pushpak

Hi @Pushpak Hanabe Prakash Kumar, 

thanks for your reply. 

Did you not get any cancellation confirmation by e-mail or by letter?

You can also check your invoice if a cancellation date is mentioned there: 

On the last page of your invoice you find the above mentioned view. Normally, you should find a date under “Kündigungseingang am”(Entry of cancellation on”). 

If a date is mentioned there, everything is fine. 

Can you check that?

Loving greetings,

Tobias