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Hello O2 Community,

 

I recently purchased a Samsung S24 Ultra with a Galaxy Watch 6 as part of a combo deal. While I'm pleased with the phone, I've realized that the Galaxy Watch 6 isn't suitable for my needs.

 

Is it possible to initiate a return for just the Galaxy Watch 6 while keeping the Samsung S24 Ultra? I appreciate your assistance in resolving this matter.

 

Thank you,

A new O2 user

Edit by o2_Steffen: Moved Thread from digitales Wohnzimmer to English o2 Community: Mobile

Hello @ephraimks 

Welcome to our Community 🙂

When you have ordered the S24 Ultra with a Galaxy Watch 6 together, that order is linked an you can only register a revocation within 14 days after receiving both - if you ordered online or via our hotline - for both devices here on our Returns portal.

Regards,

Gerrit


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