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Query regarding order cancellation

  • June 17, 2023
  • 5 Antworten
  • 40 Aufrufe
S
Besucher:in

Hello,

I hope you are well. I did an order on 13.06.2023(dd.mm.yy). This order has been cancelled which is not understandable. Actually, I did not cancel the order. In fact, I like the products much more.

After that, a cancellation order email has been sent to me. On the other hand, I did not receive my money back yet. So, would you please help me in that case?

Edit o2_Bianca: Moved from Gadgets, Zubehör, Smartwatches & mehr to English o2 Community mobile

Lösung von bs0

Was it cancelled because it could not be delivered to your address and returned to o2, or was the contract rejected? If cancelled then you will have to order again, if rejected then it is likely to be rejected again if you order a second time.

5 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • June 18, 2023

You were asked to make an initial payment and then the order was rejected? o2 is unfortunately very slow and it can take a few weeks before the payment is returned to your account.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
S
Besucher:in
  • salin shahi
  • Autor
  • Besucher:in
  • June 18, 2023

But, I don’t want to cancel the order. Is it possible to send me this products again.

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • Lösung
  • June 18, 2023

Was it cancelled because it could not be delivered to your address and returned to o2, or was the contract rejected? If cancelled then you will have to order again, if rejected then it is likely to be rejected again if you order a second time.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
S
Besucher:in
  • salin shahi
  • Autor
  • Besucher:in
  • June 18, 2023

It was cancelled not rejected. Then, ok I will order that product again.

 

However, I am concerned about my payment because I did not get my money return yet. If I order again, will I not get money previous money?

o2_Matea
  • o2_MateaTeam
  • Team
  • June 23, 2023

Hey @salin shahi ,
thanks for your questions and I understand your concerns.
Your new and old order will run separatly and as my colleague already mentioned for ur previous order:
“ ... it can take a few weeks before the payment is returned to your account.”
Do you want to order anyway?
Kind regards, Matea

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