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Problem with Postpaid billing

  • June 10, 2022
  • 4 Antworten
  • 44 Aufrufe
S
Besucher:in

Hi,

I previously had Datenvolume 60GB plan 19.99€ /month postpaid plan. On March 2022 I changed my plan to Unlimited data 39.99€ /month. And for the month of April and May I got bill 59,98€.

Please find the attached bill and my plan snip.

 

I request you to kindly let me know why I am billed with 20€ extra amount every month. 

It would be helpful if any of O2 customer service assists me to resolve my issue.

Thanks in advance

 

Regards

Sreekanth

Lösung von Bollermann

 @Sreek 

 

The Unlimited Data is an extra  Option,  not a Tariff ... 

You must pay your Free L 19,99€ + the myDATA Unlimited 39,99€ 

4 Antworten

Bollermann
Legende
Forum|alt.badge.img+46
  • BollermannLegende
  • Lösung
  • June 10, 2022

 @Sreek 

 

The Unlimited Data is an extra  Option,  not a Tariff ... 

You must pay your Free L 19,99€ + the myDATA Unlimited 39,99€ 

be kind 🙂 or be quiet🤫
o2_Micha
S
S
Besucher:in
  • Sreek
  • Autor
  • Besucher:in
  • June 13, 2022

hi,

thank you for the reply.

How can I change my plan to my DATA Unlimited?

Is it possible to do it by self from O2 app or do I have call O2 helpline?

Regards

Sreekanth

o2_Micha
Bollermann
Legende
Forum|alt.badge.img+46

Hello @Sreek  the Data tariffs are for Internet connection only ... it's not possible to change from your allnet flat to a Data only Tariff.  

 

But You can change to the unlimited max. Look at your meino2 App, "Tarifwechsel " or "Vertragsverlängerung"

 

 

be kind 🙂 or be quiet🤫
o2_Andrea
o2_Sven
  • o2_SvenModerator
  • Moderator
  • June 15, 2022

Hello @Sreek ,

welcome to the o2 Community 💙.

I think Bollermann already answered your question, do let us know if you have further questions or need any help with your contract, we’d be happy to help you in the future 😁.

 

Kind regards, Sven

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Bollermann
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