Hello there!
So my tarife ended today and I was trying to top up with my bank account but I made a mistake :/
I didn't know that I had to send a sms to 56656 to get my own IBAN and BIC…
I didn't know this and I entered wrong details at this option:
Now a red message appears anytime I try to open this option and I can't enter the right IBAN and BIC, it says that I have to contact the costumer service
Hi
thanks for your request.
In order to clarify your issue concerning the top-up via bank-account, please write a letter to the following address:
Telefónica Germany GmbH & Co. OHG
Auskunftsstelle
90345 Nürnberg
Please include in the letter your first and last name, your complete address and your birthday-date.
Thanks a lot for your support.
Loving greetings,
Tobias
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