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Problem with Contract

M
Rang

Hello , I have problem with my Contract and i already registered a complaint but nobody took action,

The problem is i brought a O2 M sim contract in Black Friday 2020 , and after one month i got invoice for 2 Contracts one which i brought O2 M and the other one O2 S which i never got in hands and why did it happened ? Now it's 2 month invoiced and again they deducted money for contract which i i nev brought. Is it fair enough a big firm like O2 is making these types of mistakes , i am really angry about this behaviour and i need my money back for the 02 S contract which I'm paying for last 2 months

Here are pictures attached from invoice.

 

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Lösung von o2_Manga 18 February 2021, 14:32

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5 Antworten

stefanniehaus
Rang
Benutzerebene 7
Abzeichen +3

Where did you sign the contract?

 

The Free M startet on November 28th, The Free S startet on December 1st.

M
Rang

I signed the Free M contract in one of O2 Shop, but I didn't sign any contract for free S. 

stefanniehaus
Rang
Benutzerebene 7
Abzeichen +3

Have a look at the documents you signed.

I think that the Free S is listed there

M
Rang

I have the document with me there is just Free M written on it.

o2_Manga

Hi @Mazhar 

 

welcome to our community. :slight_smile:

As far as I can see there are two contracts the second one signed in an o2 store in December 2020. You already sent a complaint which is still in progress. My colleagues will get in touch with you again in this matter. Please be a little patient.


Greetings

 

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.

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