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Problem with Activating SIM card

  • April 13, 2021
  • 3 Antworten
  • 157 Aufrufe
K
Besucher:in

So I ordered and received my prepaid SIM card. When I went to activate it I’m told my date of birth is incorrect. I’ve tired to access customer care video call with no answer and all the menus on the phone in options are in German so I haven’t a notion what’s going on.

According to the lad in the shop there’s an issue with the system but he couldnt help. 

Anyone dealt with anything like this?

Lösung von o2_Matze

Hi @KbergIrish 

Welcome to our o2 Community.

I am afraid in this special case it makes sense to order a complete new prepaid contract.

That is the best, fastest and easiest option of all, and please make sure that every personal info of you is correct and there are no typing errors

when ordering the new sim card. 

Best Regards.

Matze

 

3 Antworten

o2_Matze
  • o2_MatzeModerator
  • Moderator
  • Lösung
  • April 19, 2021

Hi @KbergIrish 

Welcome to our o2 Community.

I am afraid in this special case it makes sense to order a complete new prepaid contract.

That is the best, fastest and easiest option of all, and please make sure that every personal info of you is correct and there are no typing errors

when ordering the new sim card. 

Best Regards.

Matze

 

„Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
K
Besucher:in
  • Kotri5
  • Besucher:in
  • January 24, 2023

Hello, I need change for card activation my name and surname, because it shows this simbol "¿". Can someone help? Thank you. 

o2_Micha
  • o2_MichaTeam
  • Team
  • January 25, 2023

Hello @Kotri5 ,
thanks for posting here in our community. 

Can you tell us what kind of sim card it is? 
Is it a new contract? Post or prepaid? 
Or a replacement sim card or a multi card? 

Kind regards
Michael

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