Hello,
Last night, I ordered a Samsung phone on the website and received two emails that my order was registered, and now I need another email to confirm my order. After 24 hours, I haven't yet received any confirmation. How can I get any information about my order?
Edit o2_Sven 25.01.2024/19:52: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile
Hello
welcome to the o2 Community 💙.
Have you already checked in the Spamfolder of your email, the confirmation that you are waiting on might have ended up there. That aside sometimes it’s also the credit assessment that is just taking a while longer. Since the purchase was last night I wouldn’t worry about the order yet, it might just take until tomorrow to go through.
Kind regards, Sven
Thank you for your response.
I have checked the spam folder and I haven't received any mail.
two nights ago, I registered two orders with the same bank account. One of them was accepted quickly and the first order is still waiting to be confirmed.
After three days, I didn't receive any emails about acception of my order. Can I register new order, now?
Hello
If you'd like, I can check the system for you to see if there's anything visible on my end.😊
However, we would need to switch to private messages first so that we can exchange all the necessary information there.
Please just give me a brief confirmation here, and afterward, you will receive a private message from our o2Support account.
Thank you very much. 💙
Best regards
Unfortunately, my order was rejected. Could you inform me about the reasons for the rejection?
I also have a question regarding my husband's order. He has provided both the primary and alternative addresses, for receiving the phone. However, due to a delay in delivery, we won't be available at the main address. Could you please confirm if it's possible to arrange delivery to both addresses?
Thank you.
Thank you for the feedback
Unfortunately, we cannot see the exact reason for the rejection here.
However, the rejection provides an address where you can inquire in writing to obtain the specific reason for the rejection.
Have you already written to this address?
Regarding your husband, delivery is typically only possible to the address specified during the order.
Has the device successfully arrived at your location by now?
Kind regards
Steffen
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