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Preppaid - Euro 9.99

  • August 8, 2022
  • 1 Antwort
  • 93 Aufrufe
K
Besucher:in

I purchased the O2 prepaid SIM card with 9.99 monthly plan, of 3.5 G data and EU calls.

Its extremely difficult now to buy this pack for next month, I put 10 euro to my account, but they are not used for this 9.99 plan, instead, I am being charged on per call basis and for data usage. My balance has just vanished in 4 days .

Can anyone tell mem what I am missing and how can I make the correct payment of 9.99 for 28 days/3.5 GB data and EU call unlimited.

Please help. 

Lösung von o2_Jessica

Hallo @kush886,

welcome to the o2 community and thank you for your enquiry.

I just had a look at your place. At least the right pack has already been activated, very good!
On the other hand, I can't tell you why the Surf Day Flat was booked instead of your pack, which was on hold. According to the receipt of the money etc., everything should have gone smoothly. Therefore, as a gesture of goodwill, I will now refund the 2 euros that were incorrectly charged to your card. You will then find this again in your overview! 😊

Liebe Grüße
Jessi

1 Antwort

o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • August 9, 2022

Hallo @kush886,

welcome to the o2 community and thank you for your enquiry.

I just had a look at your place. At least the right pack has already been activated, very good!
On the other hand, I can't tell you why the Surf Day Flat was booked instead of your pack, which was on hold. According to the receipt of the money etc., everything should have gone smoothly. Therefore, as a gesture of goodwill, I will now refund the 2 euros that were incorrectly charged to your card. You will then find this again in your overview! 😊

Liebe Grüße
Jessi

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